CompliXpert : Customer Module

The most utilized form of communication with customers, a call report should be generated every time a customer is contacted by a financial institution officer. Using CallReportXpert, the financial institution has a tool to document the reason for calling, whether it is a routine customer visit or to document a suspicious transaction that was verified with the customer.

Creating call report types is simple and allows the compliance officer to clearly define specific questions for that type to ensure that any suspicion in eliminated or confirmed.

The compliance officer has the ability to approve or decline call reports so that the call report originator can further document the call to the satisfaction of the compliance officer.

Other Features available with this function are:

• The ability to include attachments
• The ability to decide at the account level what the call report frequency should be. This triggers a reminder for the account officer via Quality Control.
• The ability to generate and send a call report form on demand